How can we help?
Find answers to common questions or reach out to our team for support.
Account
How do I create an account?
Click "Get Started" on the homepage and sign in with your Google or GitHub account. No password or registration form needed.
Can I change my display name or email?
Your name and email are synced from your OAuth provider (Google or GitHub). To update them, change them in your provider's account settings.
How do I delete my account?
Go to Settings > Danger Zone and click "Delete Account". This will permanently remove your account and all associated short links.
Links
How do I create a short link?
Go to your Dashboard, paste the URL you want to shorten in the input field, and click Create. Your short link is generated instantly.
Is there a limit on how many links I can create?
Free accounts can create up to 50 short links. Upgrade to Pro for unlimited links.
Can I customize my short code?
Custom short codes are available on the Pro plan. Free plan users get auto-generated codes.
Do short links expire?
By default, links are permanent. Pro users can set optional expiration dates on their links.
Can I edit a link after creating it?
The original URL cannot be changed after creation. You can delete the link and create a new one with the correct URL.
Analytics
What analytics are available?
Each link tracks total clicks. You can view click counts in your dashboard in both list and grid views.
How often are analytics updated?
Click counts are updated in real time. Every click on your short link is tracked immediately.
Technical
What happens when someone clicks my short link?
The click is logged and the user is instantly redirected (302) to the original URL via AWS Lambda and API Gateway.
Is Zipwyn API available?
Yes. All link operations (create, list, get, delete) are available via REST API endpoints at /api/urls. Authentication is required.
What technology does Zipwyn use?
Zipwyn is built with Next.js 16, React 19, TypeScript, Tailwind CSS v4, NextAuth.js, and AWS DynamoDB. Deployed on Vercel.
Still need help?
Our team is happy to assist. Reach out and we'll get back to you as soon as possible.
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